Questions about an order?

Please contact admin@maavuemusic.com and include your order number.

Shipping & Processing

Thank you for supporting independent artistry. Each order is carefully packed and prepared for shipment.

Processing Time

  • Please allow 1–2 business days for your order to be processed before shipment. Processing times may be longer during new releases, holidays, or periods of high order volume.

  • If we are unable to ship your order within the expected processing timeframe, we will contact you with an update and available options.

Shipping Time

  • Estimated delivery times begin after your order has been processed and shipped.

  • Standard U.S. Shipping: Estimated delivery within 2–10 business days, depending on destination and carrier service.

  • International & Expedited Shipping: These options are not currently available through the online store. For special requests, please contact us before placing your order.

Tracking information will be provided when available.

Please make sure your shipping address is complete and accurate before submitting your order. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Returns & Exchanges

Because we are a small independent artist shop, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size or item selection, or other preference-based reasons.

However, if your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery so we can review the issue.

How to Report an Order Issue

  • Please email admin@maavuemusic.com and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and packaging, when applicable

  • After reviewing the issue, we may offer a replacement, refund, or other appropriate resolution, depending on the circumstances.

Shipping Damage

  • We carefully package orders to help protect them during transit. If your order arrives damaged, please contact us within 7 days of delivery.

  • Please keep the damaged item and original packaging while we review the issue. Photos of the item, packaging, and shipping container may be requested to document the damage or assist with a carrier claim.

Damage After Delivery

  • We are unable to provide refunds or replacements for damage resulting from use, improper handling or storage, accidental damage, normal wear and tear, or other circumstances occurring after delivery that are unrelated to the condition of the item when it arrived.